DGCA’s 48-Hour Look-In Rule: Game-Changer for Flyers

In a move that could significantly enhance passenger convenience, the Directorate General of Civil Aviation (DGCA) has proposed introducing a 48-hour window allowing air travellers to reschedule, cancel, or refund their flight tickets without penalties.
This new initiative, currently open for public feedback until November 30, aims to bring greater flexibility and transparency to airline ticket policies. Once public comments are reviewed and incorporated, the proposal will undergo final approval before implementation.

✈️ What Is the DGCA’s 48-Hour “Look-In Option”?

Under the proposed rule, passengers will have a 48-hour “look-in period” after booking their flight tickets. During this window, they can freely change, cancel, or request a refund without incurring cancellation charges.

This consumer-friendly measure is designed to give travellers more control and flexibility right after they make a booking—especially in cases where travel plans change unexpectedly.

🧾 Key Highlights of the DGCA Proposal

48-Hour Grace Period: Travellers can revisit their booking decisions within 48 hours of purchase.
Refund Flexibility: Passengers will have the option to receive direct refunds instead of being forced to accept credit shells or travel wallets.
Travel Agent Bookings: DGCA plans to ensure that passengers who book through travel agents also receive timely refunds.
Public Consultation: The proposal is open for public and stakeholder feedback until November 30, 2025, allowing travellers, airlines, and industry experts to share their inputs.

⚠️ Flights Excluded from the 48-Hour Window

To maintain operational balance, certain flights will not be eligible for this flexibility:

Domestic flights scheduled to depart within 5 days of booking.
International flights scheduled to depart within 15 days of booking.

According to the DGCA, these exclusions ensure that airlines can maintain efficiency and manage last-minute seat availability during periods of high demand.

💬 Why This Proposal Matters for Passengers

The DGCA’s proposed “look-in option” aligns with global best practices that prioritize consumer rights and travel flexibility. For passengers, it means:

Reduced stress while making travel bookings.
Freedom to adjust plans without immediate financial loss.
Increased trust in airline booking systems.

For the aviation industry, this move could enhance customer satisfaction and brand loyalty, making air travel more passenger-friendly in the long run.

🗓️ What Happens Next?

The DGCA has opened this proposal for public comment until November 30. After the feedback period closes, the aviation regulator will review suggestions and finalize amendments to the Civil Aviation Requirement (CAR) Section 3, which currently governs flight refunds, cancellations, and rescheduling norms.

Once approved, the policy could bring a positive shift in India’s air travel experience, ensuring fairness and flexibility for every flyer.